FAQ's

GoldHartz is a unique online jewellery store that offers a wide range of fine jewellery designs and provides a hassle free online shopping experience that you’re sure to enjoy.

Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. We use 22karat and 18karat, 14 Karat and 9Karat real gold to make our jewellery. We use 925 Sterling silver to make our silver jewellery. Our diamonds and gemstones too are completely original and certified. We have the SGL diamond certification to authenticate our diamonds. Furthermore, GoldHartz is an all-inclusive Hallmarked jewellery Brand.

With generations of expertise in gemstones, we are one of the few online jewelers who offer high-quality jewelry. We offer direct-from-manufacturer pricing that is 30-40% less than our competitors. You can customize any piece of jewelry with your choice of metal, style, gemstone, and carat weight because we manufacture our jewelry.

GoldHartz is situated in the pink city of Jaipur, and since we are an online jeweler, we are able to save costs. You can find our office at Johri Bazar, Jaipur.

All our jewellery is manufacture d in India.

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

You may contact our Customer Delight team at +91-8107822026 or info@GoldHartz.com and they will help you with a customized gift card. Our discount vouchers or gift certificates are not applicable on Coins.

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact GoldHartz Customer Delight team at +91-8107822026 or info@GoldHartz.com.

Yes, we offer loose diamonds, gemstones, and settings without a gemstone for purchase.

All our gemstones are sourced by professionals and experts. Each gemstone passes through an extensive quality check during the time of production.

No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.

We have 3 modes of payment at the moment – UPI, Net banking and debit/ credit Card payment. The cash on delivery and card on delivery option is available at select locations only.

GoldHartz offers multiple payment options. In case your payment was declined, we suggest that you use an alternative payment method. If you still face any issues, please contact our customer service team.

No. Currently, we aren’t offering gift cards.

No, GoldHartz offers dosen’t have Easy Pay installment options at the moment.

As per RBI guideline, we can only accept payment in foreign currency for an international delivery. You can pay in foreign currency via an international PayPal account or credit / debit card issued internationally.

Yes, please call us at +91-8107822026 to speak to one of our personal jewelers.

No, multiple coupons/discounts/free gifts cannot be combined for a single order.

Once your order is submitted, you will receive a unique order number on the success page.

The coupon is auto-applied at checkout. However, if you have a different coupon code, you may choose to use it.

All our orders are shipped in secure, non-descript packages. Within the package, you’ll find GoldHartz’s branded box that can be used for gifting or storage.

Once your order is shipped, you will receive a shipment confirmation email, along with the tracking number and carrier details.

Enter your order number and email address and click on ‘View Order Status‘ for information on your shipment.

To check if an item can be crafted sooner, please get in touch with our customer service team.

We are here to help you 24/7. You may contact our customer service team at +91-8107822026
You may also choose to contact the team through phone or email at info@goldHartz.com

If you happen to change your mind about an order, please get in touch with us at +91-8107822026 with your order number.

With our Lifetime Warranty, you get 1. Free cleaning 2. Re-polishing 3. Prong tightening 4. Re-rhodium plating services
Repair or resizing work done by any jeweler other than GoldHartz will render the warranty services void.

The shipping charges will vary depending on their country. Please get in touch with our customer service team at +91-8107822026 for the exact charges.

Yes. GoldHartz also offers an Enhanced Warranty Plan for an additional charge. It covers the following:
Repairing bent or broken prongs 2. Repairing any accidental scratches to mounting 3. Replacing or re-polishing scratches to any gemstone or diamond 4. Replacing or repairing spring rings on chains 5. Replacing or repairing earring backings 6. Gemstone and/or diamond tightening 7. Re-Rhodium Plating Services 8. Re-polishing and cleaning of jewelry

The price of the plan will vary depending on the product you choose. You’ll find the exact price for this service in the ‘Add-ons’ section of a product page.

With Lifetime Warranty, you get basic jewelry maintenance services. On the other hand, the Enhanced Warranty Plan is more extensive and covers several other wear and tear issues that are not included in the Lifetime Warranty.

Maintenance, repair, sizing, or any other service performed by a jeweler or third party other than GoldHartz will void your Manufacturer’s Warranty. We do not provide warranties for damage due to normal wear, product loss, loss of gemstones, or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered. Some examples of common jewelry issues that will not be considered manufacturing defects include: Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work. Bent, caught, or worn out prong(s) allowing a gemstone to fall out or be lost due to normal wear or other damage. Lost gemstone or a gemstone falling out due to chipping or breaking caused by normal wear or other damage.

Please click on the link below and refer to the section How to Clean Your Jewelry.

Please click on the link below and refer to the section How to Clean Your Jewelry.

The following free services are covered under our Lifetime Warranty: CleaningRe-polishingGemstone and/or diamond tighteningRe-Rhodium Plating The Lifetime Warranty will be void if any repair or resizing work is performed on the jewelry piece by any jeweler other than GoldHartz. We also offer an Enhanced Warranty Plan for an additional charge. This plan covers wear and tear issues that are not included in the Lifetime Warranty. For more details, please click here.

Yes, we specialize in customized jewelry. All our designs can be made in any metal, size, carat weight and can accommodate any gemstone.
You can also send in one of your designs and we will craft it for you (additional charges may apply).
Please contact our customer service team at +91-8107822026 and they will be happy to assist you.
In case the design shared is patented, GoldHartz holds the right to deny and cancel the request/order.

There are no additional charges for customizing a design that is present on the website.
However, if you have a design that is not listed on the website, the standard designing cost will be $50. Please contact one of our Personal Jewelers at +91-8107822026 or email at info@goldhartz.com for further assistance.
In case the design shared is patented, GoldHartz holds the right to deny and cancel the request/order.

Most of the orders are shipped on time. However, in some rare cases, if we are unable to source the stones, the delivery of the item may be slightly delayed. You may contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com for the expected date of delivery.

GoldHartz offers FREE Standard Shipping on all domestic orders. We ship international orders over $500 for FREE. For more shipping options, please click here.
All shipments are insured and are risk-free. We fully insure your package from the moment it leaves GoldHartz to when it arrives at your door.

Yes, we do! Here are our terms and conditions:
GoldHartz offers free shipping to over 64 countries for orders above US $500. Orders below US $500 are charged US $40 each.Customers are liable to pay the local import duties/taxes, as applicable in the country of import.

We manufacture jewelry in the India. The location is chosen based on where the piece will be crafted in the best possible manner, as master jewelers/setters in each geography have different areas of expertise.

We primarily use UPS, FedEx, and DHL for all orders.

All our products are made to order. As soon as the order is placed, product manufacturing is initiated. Once the item meets all the GoldHartz quality check parameters, it is shipped to you.
The estimated delivery date is based on the product ordered by you. Please check the Estimated Delivery Day on our product page and cart page before placing the final order.
To recheck the status after the order has been placed, click on ‘Track Your Order‘ located at the footer of our website. Enter your order number and email address and click on ‘View Order Status’ for information on your shipment.
Please note: You can change the delivery option on the cart page if you need it sooner. Additionally, you may contact our customer service team via phone or email for further assistance.

Natural calamities or bad weather conditions may delay or postpone deliveries.
In some rare cases, your package might be delayed due to quality check failure. Please contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com for the revised delivery date.

Yes, please contact our customer service team via phone at +91-8107822026 or email at info@goldhartz.com to get the address changed.

Yes, this can be done. Please contact our customer service team and inform them about the new size requirement. If the order is in process, the request will be accommodated.
In case the order is already processed and shipped, you may choose to initiate the resize request once you receive the product.

GoldHartz offers one free resizing. The customer (international and domestic) will have to bear the charges for shipping both ways with insurance.If you’ve already resized the ring once, the next resizing will cost $50. The customer (international and domestic) will have to bear the charges for shipping both ways with insurance.

To know the status of your order, click on the Track Your Order link here or on the footer. Enter your email address and order number, and then click on the ‘View Order Status’ button.
If the estimated delivery date has passed (this may happen during extremely busy times) and you still haven’t received the package, we request you to wait for a few more days. Our carriers are always making sure that your orders reach you on time. Please continue to check for the latest updates using your tracking link.

The ring has to be sent in the same gift box along with the certificate. However, you may retain the free gift.

While some rings can be resized quickly, others may have to be remade from scratch. The timeframe for resizing will vary depending on the scenario. Please contact our customer service team for further information.

Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Once the resizing process is completed, our quality assurance team will inspect the resized ring to ensure that your size requirements and our quality standards are met.

Yes, we offer resizing for engraved rings. Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Once the resizing process is completed, we will engrave your ring again.

Resizing will cost $50. The customer (international and domestic) will also have to bear the charges for shipping both ways with insurance.
In some cases, where we need to remake the ring due to a major size difference, the charges may vary. Our customer service team will inform you of the updated charges. Once we receive the confirmation, we will start remaking the ring.

Please refer to the Ring Size Guide. If you still aren’t able to measure the size, you may request a ring sizer.

We offer free repairs with free shipping for the first 15 days of delivery of the product.
The free shipping label can be obtained through the Repair/Resize portal. The resolution to be selected is ‘repair’.

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 15 days from the date of delivery.
After we receive the returned item including the free gift, it will be inspected by our Quality Assurance team. Once approved, your refund will be processed within 8 to 12 business days and credited to your original payment method.

Yes, engraved items can be returned.

We offer free shipping for returns initiated within the first 15 days of the delivery of the product.

GoldHartz will not accept any product that has been mishandled, modified, or already worn by the customer.Special orders or orders crafted specifically for a customer as per their request.

GoldHartz will not accept any product that has been mishandled, modified, or already worn by the customer.Special orders or orders crafted specifically for a customer as per their request.

Once the return is initiated, we will share regular emails to keep you updated on its status.
You may also click here to check the status of your return.

After we receive the returned item, it will be inspected by our Quality Assurance team. Once approved, your refund will be processed within 8 to 12 business days and credited to your original payment method.

The refund will be credited to your original payment method. Please allow 8 to 12 business days for the amount to reflect in your account.

All items must be returned with the free gifts and any certificates as provided in the original packaging. The RMA number is to be mentioned as well.
If you fail to return the free gift, the amount mentioned on our website for the product will be deducted. The rest of the amount will be refunded to your account.

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 15 days from the date of delivery.
After we receive the returned item including the free gift, it will be inspected by our Quality Assurance team. Once approved, your refund will be processed within 8 to 12 business days and credited to your original payment method.

GoldHartz offers free engraving. The option to engrave an item is present on the add-ons section of a product page.

We offer free engraving.

Yes, it will take additional time.

Yes, engraved items are eligible for returns.

Yes, engraved items are eligible for exchange.